AI on the front line.
You step in when needed.
An AI-powered helpdesk where every conversation lands in one place, enriched with context from integrations — resolved automatically or with drafts you approve. Faster support, lower cost, full control.
Happy customers
Before Elvo we were answering inquiries in 5 different places, which was both time-consuming and increased the risk of things falling through the cracks. We've experienced significant time savings and a general improvement in day-to-day workflows with Elvo.
We needed a way to get all our inquiries in one place and ensure they were answered quickly and in an organized manner. It has worked really well to have everything in the same spot. The AI suggestions simplify the work and speed things up considerably.
Elvo lets us measure inquiry volume, where they come from, and our response times. No risk of staff wasting time on duplicate inquiries. The Elvo team is also very flexible in adding features we request.
We sometimes get over 100 inquiries per week from students. With Elvo, they all land in one place, get automatically categorized, and AI drafts responses. I then have complete oversight of all responses we send out.
Elvo has completely transformed how we organize everything. Now all messages sent to our shared inboxes and channels arrive in one place where everyone can pick up and resolve cases. Saves a lot of time and is much more efficient than before.
How it works
Every channel, every context, one intelligent workflow
Unify every channel
All inbound conversations flow into one collaborative inbox — no matter where they started. Email, chat, social media, and forms in one place with real-time visibility.
Add AI and integration context
AI pulls from your knowledge base, CRM data, and conversation history to understand each request instantly.
Resolve or assist — fast
Simple cases can be resolved automatically by AI — if you allow it. For everything else, AI drafts a response that your agent reviews and approves before sending.
Unify every channel
All inbound conversations flow into one collaborative inbox — no matter where they started. Email, chat, social media, and forms in one place with real-time visibility.
Add AI and integration context
AI pulls from your knowledge base, CRM data, and conversation history to understand each request instantly.
Resolve or assist — fast
Simple cases can be resolved automatically by AI — if you allow it. For everything else, AI drafts a response that your agent reviews and approves before sending.
Everything you need to deliver great support
One shared inbox
All inquiries in one place — email, chat widget, contact forms, social media, and more. Never miss a message again.
AI that works with you
AI categorizes, drafts, routes, and suggests — but every response goes through you before it's sent.
Real-time collaboration
See who's working on what, collaborate on cases, and avoid duplicate work with live presence indicators.
Management overview
Real-time dashboards for service status, response times, resolution rates, and team performance.
AI knowledge base
Train AI on your docs, URLs, and past conversations. It learns your business and drafts accurate answers instantly.
Automation rules
Route, tag, prioritize, and auto-respond based on custom conditions. Set up once, let it handle the rest.
Enterprise-grade security and privacy
GDPR-ready, with EU-based hosting options and full audit trails
Security
Data encryption
AES-256 encryption for all data both in transit and at rest
Access control
Two-factor authentication and role-based access permissions
Security monitoring
Continuous monitoring with automated alerts and risk assessment
Integration security
Signature-verified webhooks and strict secret management
Privacy
GDPR compliance
Full GDPR compliance with data processing agreement
Data ownership
You own all your data - we never store it longer than necessary
Data location
All data stored within the European Union
Full traceability
Complete audit trail of who does what and when
Simple, per-agent pricing
- Shared inbox (email, chat widget, forms)
- AI suggests actions and responses
- Automated rules (max 10)
- Management overview
- Custom appearance
- Everything in Basic +
- Social media (Facebook and Instagram)
- Different user roles
- Unlimited rules
- Integrations with other systems
- Everything in Pro +
- Service level agreement
- Custom integrations
- Implementation work
- Enhanced support
Frequently asked questions
What channels does Elvo support?
Elvo supports email, Gmail, Office 365, Facebook Messenger, Instagram DMs, website chat widget, contact forms, and custom channels via API. All conversations land in one shared inbox regardless of where they started.
How does the AI work?
Elvo's AI reads incoming messages, classifies and prioritizes them, pulls context from your knowledge base and past conversations, then drafts a response in your brand voice. It learns from your docs, URLs, and historical data to improve over time.
Can I control what the AI sends?
Absolutely. Every AI-drafted response requires human approval before it reaches the customer. You can edit, reject, or approve each draft. Confidence thresholds and policy guardrails give you additional control over what the AI can suggest.
Is there a free trial?
Yes — you can try Elvo free for 10 days with full access to all features and guided onboarding. No credit card required.
Where is my data stored?
All data is stored within the European Union. Elvo is fully GDPR-compliant with data processing agreements, end-to-end encryption, and complete audit trails.
How does pricing work?
Elvo uses simple per-seat monthly pricing. Choose Basic or Pro based on the features you need, or contact us for a custom plan with SLAs and dedicated support. No hidden fees.
Can I migrate from another helpdesk?
Yes. We offer migration assistance for teams moving from other helpdesks. Our onboarding team will help you import data and get set up quickly.
Do you offer discounts for larger teams?
Yes — contact us for a custom quote. We offer volume pricing and can tailor a plan to your team's needs, including SLAs and implementation support.
See Elvo in action
Book a demo to explore how Elvo reduces cost per resolution while keeping your customer experience elevated.