The support desk
that answers itself.
Elvo Agent is an AI-powered customer service rep that answers on the web, in email, on social and by phone. Your people take over with full context when it matters.
Simple cases resolve on their own. Harder ones become drafts you approve. You always keep full control.
cases resolved in Elvo
of cases resolve without a person touching them
the agent answers around the clock
Icelandic service teams trust Elvo
From online stores to large enterprises: teams that put their service in Elvo's hands and saw results.
Before Elvo we were answering inquiries in 5 different places, which was both time-consuming and increased the risk of things falling through the cracks. We've experienced significant time savings and a general improvement in day-to-day workflows with Elvo.
We needed a way to get all our inquiries in one place and ensure they were answered quickly and in an organized manner. It has worked really well to have everything in the same spot. The AI suggestions simplify the work and speed things up considerably.
Elvo lets us measure inquiry volume, where they come from, and our response times. No risk of staff wasting time on duplicate inquiries. The Elvo team is also very flexible in adding features we request.
We sometimes get over 100 inquiries per week from students. With Elvo, they all land in one place, get automatically categorized, and AI drafts responses. I then have complete oversight of all responses we send out.
Elvo has completely transformed how we organize everything. Now all messages sent to our shared inboxes and channels arrive in one place where everyone can pick up and resolve cases. Saves a lot of time and is much more efficient than before.
One agent. Every channel.
The same agent, the same knowledge, wherever the customer reaches you. Turn on what you need, when you need it.
Chat
Chat agent
Answers visitors on your website instantly from your own content, and hands the hard cases to your team.
Messages
Reply agent
Reads every message in email, social and web forms, sorts it, and writes the reply for you to approve.
Voice
Voice agent
Answers phone calls in Icelandic, handles the routine ones, transfers to a person during business hours, and takes a message otherwise.
Everything you need to deliver great support
One inbox for everything
All inquiries in one place: email, web chat, contact forms, social media, and more. Never miss a message again.
AI that works with you
AI categorizes, drafts, routes, and suggests, but every response goes through you before it's sent.
Real-time collaboration
See who's working on what, collaborate on cases, and avoid duplicate work with live presence indicators.
The agent's knowledge
Train the agent on your docs, URLs, and past conversations. It learns your business and drafts accurate answers instantly.
Automation rules
Route, tag, prioritize, and auto-respond based on custom conditions. Set up once, let it handle the rest.
One inbox
Where AI and people work together.
Every channel flows into one inbox: email, web chat, social, phone, web forms and your own systems. There the agent resolves what it can, works alongside your team, and hands a case to a person when it's needed.
The agent resolves it
Simple, repeat questions are resolved automatically, around the clock, with no one lifting a finger.
You work together
The agent sorts, summarizes and drafts replies. Your team sees everything in real time, edits and approves, in the same inbox.
A person takes over
When a case needs a human touch, the agent steps aside and passes it on with the whole thread, so nobody starts over.
Connects to the tools you already use
Integrations enrich both the agent's knowledge and your support desk. Customers are automatically matched to their data, so the agent and your team get full context without looking anything up.
Abler
Members, guardians, and course registrations from Abler are automatically paired with every conversation.
Business Central
Invoices, balances, and purchase history from Business Central follow the customer into every conversation.
Caren
The customer's rental bookings from Caren — dates, car, and status — appear automatically alongside the conversation.
DK bókhald
The customer's invoices and outstanding balance from DK appear automatically alongside the conversation.
Dropp
Shipments and delivery status are matched to the customer, so "where's my package?" answers itself.
HubSpot
Contacts, companies, and deals from HubSpot enrich every conversation automatically.
LS Retail
The customer's record, open orders, and invoices from LS Retail follow them into every conversation.
Payday
Invoices and payment status from Payday are automatically paired with the customer in every conversation.
Salesforce
Contacts, accounts, and opportunities from Salesforce follow every conversation automatically.
Shopify
Orders, fulfillment status, and tracking numbers follow the customer, so the AI answers order questions directly.
WooCommerce
Orders and purchase history from your WooCommerce store are automatically matched to every conversation.
Measured, not guessed
See in black and white what the agent resolves.
Volumes, response times, touchless rate and peer benchmarks. You see exactly what the agent takes off your team and where to add more.
Security and privacy by design
Data securityThe real thing
This is Elvo.
The same service desk on your laptop and in your pocket. Drafts, context and every conversation in one place, wherever you are.
Simple, per-seat pricing
14-day free trial. No credit card required.
- Up to 5 seats
- 2 shared channels: any mix of shared mailboxes, Facebook, Instagram and WhatsApp
- 1 chat widget and 1 team
- Up to 5 automation rules and 25 canned responses
- 1 standard integration
- Optional AI add-on: $0.65 per resolution
- Optional Raddþjónn phone agent: $35/mo (100 minutes included)
- Email support
- Everything in Starter, plus:
- Up to 10 seats
- Up to 3 shared mailboxes
- Unlimited Facebook, Instagram and WhatsApp
- 3 teams
- Unlimited automation rules, canned responses and standard integrations
- Public REST API + webhooks
- Full performance analytics
- Everything in Pro, plus:
- Unlimited seats, mailboxes, teams and chat widgets
- Premium integrations: DK Plus, Business Central, LS Retail and custom integration
- SSO (SAML / Entra) + audit log
- Uptime SLA
- Everything in Scale, plus:
- DPA & signed service agreement
- Custom SLA
- Voice and custom setups
- In-person support and onboarding
Frequently asked questions
What channels does Elvo support?
Elvo supports email, Gmail, Office 365, Facebook Messenger, Instagram DMs, WhatsApp, website chat widget, phone calls, contact forms, and custom channels via API. All conversations land in one shared inbox regardless of where they started.
How does the AI work?
Elvo's AI reads incoming messages, classifies and prioritizes them, pulls context from your knowledge base and past conversations, then drafts a response in your brand voice. It learns from your docs, URLs, and historical data to improve over time.
Can I control what the AI sends?
Absolutely. Every AI-drafted response requires human approval before it reaches the customer. You can edit, reject, or approve each draft. Confidence thresholds and policy guardrails give you additional control over what the AI can suggest.
Is there a free trial?
Yes, 14 days of free access to Pro features. No credit card required. The trial never converts to a paid subscription on its own: you only pay if you choose a plan and add billing details before it ends. Iceland-based teams sign up with their kennitala for invoicing; international customers should book a meeting.
Where is my data stored?
All data is stored within the European Union, and all AI processing also happens inside Europe. Elvo is fully GDPR-compliant with data processing agreements, end-to-end encryption, and complete audit trails.
How does pricing work?
Elvo is priced per seat per month. Starter ($21/seat) is for small teams of up to 5, with 2 shared channels. Pro ($42/seat) adds up to 3 shared mailboxes, unlimited social channels, the API and webhooks, and fits most teams. Scale ($92/seat) removes the limits and adds premium integrations, SSO and audit log. Enterprise is a custom plan with a DPA, a custom SLA and in-person onboarding. Prices exclude tax. No hidden fees and no contracts. Cancel anytime.
Can I migrate from another helpdesk?
Yes. We offer migration assistance for teams moving from other helpdesks. Our onboarding team will help you import data and get set up quickly.
Do you offer discounts for larger teams?
Yes, contact us for a custom quote. We offer volume pricing and can tailor a plan to your team's needs, including SLAs and implementation support.
See Elvo in action
Book a demo to explore how Elvo reduces cost per resolution while keeping your customer experience elevated.