Overview

Welcome to the Elvo help center. Here you'll find guides on working with tickets, connecting channels, using AI, setting up automation rules, and much more.

Getting started

• What is Elvo? — overview and core concepts.
• Quickstart — get Elvo running in a few minutes.
• Import data — from Zendesk or Help Scout.
• The interface — the four areas.
• Keyboard shortcuts — work faster with the keyboard.

Channels

• Connect email
• Set up the chat agent
• Meta (Facebook & Instagram)

Tickets

• Working with tickets
• Replying to customers
• The composer
• Canned responses
• Signatures
• Snoozing & on hold
• Merging tickets
• Search & archive

AI & automation

• AI drafts & knowledge base
• Automation rules
• AI actions

Teams & users

• Teams & collaboration
• Users & roles

Insights

• Performance
• Contacts

Administration

• Organization settings
• Personal settings
• Notifications
• Billing & plans
• Integrations

Developers

• Public API — full reference in the API docs.