Pricing
Pricing for every team
Pay per seat, per month. No usage overage on AI agents accept, no seat fees, no contracts that lock you in.
Usage and seats | ||||
| Seats | Unlimited | Unlimited | Unlimited (5+) | Unlimited |
| Conversations / month | Unlimited | Unlimited | Unlimited | Unlimited |
| AI resolutions per seat / mo | 30 | 100 | 300 | Custom |
| Overage per AI resolution | $0.65 | $0.65 | $0.65 | Included |
Channels and inboxes | ||||
| Email (Gmail / Outlook / Microsoft 365) | ||||
| Facebook & Instagram | ||||
| Voice channels & call transfer | ||||
| Mailboxes | 1 | Unlimited | Unlimited | Unlimited |
| Teams / workspaces | 1 | 3 | Unlimited | Unlimited |
Artificial intelligence | ||||
| AI reply suggestions | ||||
| AI knowledge base | ||||
| Auto-tagging and triage | ||||
| Custom AI personas per team | ||||
| AI fine-tuned on your data | ||||
Automation and API | ||||
| Automation rules | 5 | Unlimited | Unlimited | Unlimited |
| Canned responses | 25 | Unlimited | Unlimited | Unlimited |
| Public REST API | ||||
| Inbound webhooks | ||||
| Custom integrations | ||||
Collaboration and roles | ||||
| Internal notes & @mentions | ||||
| Roles | admin | admin / agent / viewer | + viewer | + custom |
| Custom branding (logo, colors) | ||||
| Org-wide email signature template | ||||
Security and contracts | ||||
| Two-factor authentication | ||||
| SSO (SAML / Microsoft Entra) | ||||
| Audit log | ||||
| Custom data retention | ||||
| Data residency in Iceland | ||||
| DPA & signed service agreement | ||||
| Uptime SLA | ||||
Analytics and support | ||||
| Basic reports | ||||
| Advanced analytics + export | ||||
| Support | Dedicated team + priority | |||
| Onboarding | Self-serve | Self-serve | Self-serve | Included |
| After-hours on-call | ||||
Pricing FAQ
- How does the 14-day trial work?
- You sign up with a kennitala (Iceland) — no credit card required. You get full access to Pro features for 14 days. If you don't cancel before day 14, your subscription auto-converts to your chosen plan and we send the first invoice via Payday.
- What counts as an „AI resolution“?
- An AI resolution is when AI either (1) auto-resolves a conversation or (2) drafts a reply that an agent accepts with no or near-no edits. Other AI usage (auto-tagging, triage, translation) is not counted.
- What happens if we go over the AI cap?
- AI keeps working — no interruption. Each additional resolution is billed at $0.65 on your next invoice. No overage caps or hard limits.
- Can I change plans anytime?
- Yes. Upgrade, downgrade, or cancel at any time. Changes take effect immediately and the next invoice is pro-rated to the new plan.
- Can you migrate us from Front, Missive, or Zendesk?
- Yes. Our onboarding team handles migrations on Scale and Enterprise. On Pro, we'll point you to our migration tooling.
- Do you offer pricing for nonprofits or startups?
- Yes — get in touch with your kennitala and we'll review eligibility for a discount on Pro or Scale.
Try Elvo for 14 days
No credit card. Just a kennitala to enable invoicing if you continue.