Pricing for every team
Pay per seat, per month. AI resolutions and the Raddþjónn phone agent are optional add-ons at simple published prices — and no contracts that lock you in.
ProPopular For growing teams with more channels and automation $35 per seat / mo (+tax)Start free trial | ||||
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Usage and seats | ||||
You pay per active seat. Starter allows up to 5 seats — other plans are unlimited. | Up to 5 | Unlimited | Unlimited | Unlimited |
No limits on incoming conversations — you never pay for customers contacting you. | Unlimited | Unlimited | Unlimited | Unlimited |
Channels and inboxes | ||||
Connect your existing company addresses — no change to your email setup required. | ||||
Answer social-media comments and messages in the same place as email. | ||||
An Icelandic number the AI answers for you — 100 minutes included per month, then $0.29/min. Every call becomes a conversation in Elvo. | $35/mo | $35/mo | $35/mo | $35/mo |
The number of addresses you can connect (e.g. help@, sales@, billing@). | 1 | Unlimited | Unlimited | Unlimited |
Separate workspaces with their own inboxes, people, and settings. | 1 | 3 | Unlimited | Unlimited |
Artificial intelligence | ||||
Upload documents and websites the AI draws on when answering. | ||||
Answers reflect your company's data, products, and tone. | ||||
Conversations are categorized, prioritized, and tagged automatically as they arrive. | ||||
The AI drafts a reply from the conversation's context — an agent reviews and sends. | ||||
Each team can have its own AI persona with its own tone, role, and knowledge. | ||||
The AI replies to the customer on its own and closes the conversation without human involvement. If the customer replies again, no resolution is counted. | $0.65 each | $0.65 each | $0.65 each | $0.65 each |
Automation and API | ||||
Set up rules that categorize, assign, and reply to conversations automatically on conditions you choose. | 5 | Unlimited | Unlimited | Unlimited |
Save common replies and insert them with one click. | 25 | Unlimited | Unlimited | Unlimited |
Connect Elvo to your own systems and automations through a documented REST API. | ||||
Get real-time notifications in your systems when conversations are created or change. | ||||
We build connections to your systems, e.g. accounting or inventory. | ||||
Collaboration and roles | ||||
Discuss conversations internally without the customer seeing — tag coworkers with @. | ||||
Admins manage settings and access; agents work the queue. | Admin & agent | Admin & agent | Admin & agent | Admin & agent |
Customer-facing surfaces carry your company's logo and colors. | ||||
A consistent signature for the whole company, managed centrally. | ||||
Security and contracts | ||||
An extra layer of login security for all users. | ||||
Staff sign in with their company account — no extra passwords. | ||||
A full record of user actions in the system — who did what, and when. | ||||
Control how long data is kept, to match your own policies. | ||||
Hosting your data in Iceland is available by agreement. | ||||
Formal data-processing and service agreements, signed by both parties. | ||||
A written uptime guarantee with defined response times. | ||||
Analytics and support | ||||
An overview of conversation volume, response times, and team output. | ||||
A performance dashboard with detailed statistics you can export. | ||||
Help from our team whenever you need it. | Dedicated team + priority | |||
Get going on your own in minutes — or with our help on Enterprise. | Self-serve | Self-serve | Self-serve | Included |
Reach our team outside regular working hours for urgent issues. | ||||
AI Resolutions
The AI answers customers instantly from your company's knowledge base and closes conversations it fully resolves — with no human involvement. You only pay for conversations it actually resolves.
Fully optional
You decide whether the AI replies on its own, and you can switch it off anytime. If it's off, you pay nothing.
No dead ends
If the AI isn't sure, the conversation goes straight to your team — and no resolution is counted. The same applies if the customer replies again after the AI's answer.
Free until Aug 1, 2026
Try it at no cost. Before billing starts you'll see your usage in settings, so nothing comes as a surprise.
per resolution (+tax) — free until Aug 1, 2026
Available on every plan
Raddþjónn — an AI agent for your phone
The Raddþjónn answers your company's phone in Icelandic, day and night. It answers questions from your company's knowledge, transfers callers to the right person when needed, takes messages after hours — and every call lands as a conversation in Elvo.
What's included
An Icelandic phone number — or forward your existing number — setup with our team, and 100 call minutes per month, roughly 100–150 typical calls.
Beyond the included minutes
Minutes over the allowance are 40 kr. (~$0.29) each, added as a line on your next invoice. Most companies never reach the limit.
AI resolutions work the same on the phone
Calls the Raddþjónn fully resolves on its own count as AI resolutions at $0.65 each, just like chat and email — free until Aug 1, 2026.
per month per phone number (+tax) — 100 minutes included, then $0.29/min
In beta — available on every plan
Companies that trust Elvo
Pricing FAQ
- How does the 14-day trial work?
- You sign up with a kennitala (Iceland) — no credit card required. You get full access to Pro features for 14 days. If you don't cancel before day 14, your subscription auto-converts to your chosen plan and we send the first invoice via Payday.
- What counts as an “AI resolution”?
- An AI resolution is when the AI replies to the customer on its own and the conversation is resolved without any human involvement — on any channel (email, chat, social, phone). AI draft suggestions that agents review and send, auto-tagging, triage, and translation are never counted — those are included in the seat price.
- Do I have to use AI resolutions?
- No. AI resolutions are an optional add-on — you control whether the AI replies to customers on its own and can switch it off anytime. Everything else in Elvo works the same without it, and an inactive AI costs nothing.
- When does billing for AI resolutions start?
- AI resolutions are unlimited and free until August 1, 2026. After that, each resolution is billed at $0.65 — you only pay for what the AI actually resolves. Before billing starts we'll surface your usage in settings so nothing comes as a surprise.
- How are AI resolutions billed?
- In arrears — the month's resolutions are added as a line on your next invoice. Each conversation counts at most once, no matter how many questions the AI answers in it, and if the customer replies again no resolution is counted.
- Can we cap AI spending?
- Yes. You can set a monthly limit on AI resolutions — once it's reached, the AI stops replying on its own for the rest of the month, while reply suggestions and other AI assistance keep working. Your invoice can never surprise you.
- What does the Raddþjónn phone agent cost?
- The line fee is 4,900 kr. (~$35) per month per phone number (+tax). It includes an Icelandic number, setup with our team, and 100 call minutes per month — roughly 100–150 typical calls. Minutes beyond that are 40 kr. (~$0.29) each, added as a line on your next invoice. Minutes count the full length of a call, including after a transfer to your team.
- Do I pay both minutes and an AI resolution for the same call?
- They cover different things. The line fee and minutes pay for the phone itself — the number, the answering, the transfers. The AI-resolution price ($0.65) applies only when the Raddþjónn fully resolves the caller's case on its own, just like on chat and email. Most calls fit inside the included minutes, so a resolved call typically adds only the resolution fee.
- Do add-on prices also apply on Enterprise plans?
- Yes. AI resolutions and the Raddþjónn are billed at the published price list on every plan, including custom contracts — unless your agreement explicitly states otherwise.
- Will my coworkers see my personal email?
- No. Your team only sees the shared inboxes your company connects (e.g. help@ or sales@). Personal inboxes and direct messages are visible only to you.
- Can I change plans anytime?
- Yes. Upgrade, downgrade, or cancel at any time. Changes take effect immediately and the next invoice is pro-rated to the new plan.
- Can you migrate us from Zendesk, Help Scout, or Front?
- Yes. Our onboarding team handles migrations on Scale and Enterprise. On Pro, we'll point you to our migration tooling.
- Do you offer pricing for nonprofits or startups?
- Yes — get in touch with your kennitala and we'll review eligibility for a discount on Pro or Scale.
Try Elvo for 14 days
No credit card. Just a kennitala to enable invoicing if you continue.