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Organization settings

Set your workspace name, logo, languages, and general settings.

Organization settings (General) control the workspace basics — what customers see and what applies across the whole team.

Organization settings under Settings → General.
Organization settings under Settings → General.

Basics

Open Settings → General. There you set:

  • The company name and logo.
  • The workspace domain and identifier.
  • The sender name that appears in emails from Elvo.
  • An address, if relevant.

Languages

Choose the workspace's primary language and the supported languages your team can answer in (e.g. Icelandic and English). This also controls which languages the AI can answer in.

Close all open tickets

You can also close all open tickets at once — useful when you import older mail and don't want everything landing as open tickets. You can undo it right after.

FAQ

Who can change organization settings? Admins — see Users & roles.

Does the logo change what customers see? Yes, the logo appears in the chat agent, among other places.

Contacts

See who the customer is, previous interactions, and information from connected systems — right beside the ticket.

Personal settings

Set your profile, language, and personal preferences — they follow you across devices.

On this page

BasicsLanguagesClose all open ticketsFAQ