Tags

Tags (merki) label tickets by topic — orders, invoices, complaints, anything that matters to your team. Tags are shared across the workspace: every tag has one identity (name, color, and emoji) that everyone sees, and any conversation can carry any number of them. You create tags freely as you go — no setup screen needed.

Adding tags to a ticket

There are several ways to tag:

• The tag button in the ticket — click the tag icon at the right of the title row (or press T). A picker opens with a search box, your pinned tags (Fest), the workspace's recently used tags (Nýleg), and a checkmark on tags already on the ticket. Click to toggle tags on and off; type a new name and choose Búa til to create a tag on the spot.
• Right-click in the ticket list — choose Merkja sem… to toggle tags without opening the ticket. This also works on a multi-selection, so you can tag many tickets at once.
• Automation rules — a rule can add or remove tags automatically, e.g. tag everything containing "invoice". The rule editor suggests your existing tags as you type.

To remove a tag, hover over its pill in the ticket and click the × that appears — or use the same picker and menus you used to add it.

Color, emoji, and renaming

Click (or right-click) a tag pill in a ticket to open the tag menu. The Útlit (appearance) section at the top edits the tag itself — for everyone in the workspace:

• Color — pick one of the preset colors. The tag renders in that color everywhere: list chips, ticket pills, and the sidebar.
• Emoji — pick an emoji that renders in front of the tag name.
• Endurnefna (rename) — renames the tag on every ticket that carries it. If the new name already exists, the two tags are merged into one.

Below the appearance section are the actions: Sýna mál með merki (jump to all tickets with the tag), Festa í hliðarstiku (pin to sidebar), and Fjarlægja merki (remove the tag from this ticket).

Pinning tags to the sidebar

Pin the tags you work with the most and they appear in a Merki section in the sidebar. Pinning is personal — each teammate curates their own sidebar; the tags themselves stay shared.

• Each pinned tag shows a count badge. By default it's the number of unread tickets with the tag; right-click the row to toggle Ólesið (unread) and Heildarfjöldi (total) counts — or unpin with Losa úr hliðarstiku.
• Clicking a pinned tag shows all tickets carrying the tag, regardless of status or folder — including resolved and archived ones.
• Like other sidebar sections, the Merki section can be collapsed and dragged into your preferred order.

Filtering and searching by tag

• Filter — the filter menu at the top of the ticket list has a Merki category; check one or more tags to narrow the list.
• Search — use the tag: operator in search, e.g. tag:invoice. Quote names with spaces: tag:"urgent order". Repeat the operator to match any of several tags, and combine it with keywords and other operators.

On mobile

Tap (or long-press) a tag pill in a ticket to open the tag menu as a bottom drawer, with the same appearance options and actions as on desktop.

FAQ

Are tags shared or personal? The tags themselves — name, color, emoji — are shared by the whole workspace. Only sidebar pinning and its count settings are personal.

What happens when I rename a tag? The name changes on every ticket carrying it, for everyone. If a tag with the new name already exists, the two are merged into one tag.

Is there a difference between "Pöntun" and "pöntun"? Yes — tag names are case-sensitive, so those are two different tags. Pick one convention and stick to it.